YORVIK SELECTS FIFOSYS TO PROVIDE COMPLETE TECHNOLOGY INFRASTRUCTURE AND SUPPORT COMPANY GROWTH

 Boutique debt brokerage business invests in an end-to-end IT solution and a fully managed service from IT outsourcing provider Fifosys -

European debt brokerage company, Yorvik, has outsourced its entire IT infrastructure installation for its Cheapside-based offices to IT support specialists Fifosys in a contract worth in excess of £100,000 over a three year period for the provision of a complete infrastructure and fully managed service. The outsourced solution provided by Fifosys ensures that Yorvik’s IT requirements will be effectively met as the company experiences significant growth.

Yorvik is a fast-growing bespoke debt brokerage business specialising in debt, claims and bank debt; therefore finding the right IT infrastructure provider to understand the increasing demands of a complex financial organisation was essential. The fully outsourced solution from Fifosys provides a scalable infrastructure to the start-up, delivering the levels of service required to support the company’s development.

Lars Lemonius, founding partner of Yorvik, comments, “As a start-up, we needed an IT provider that could facilitate a complete infrastructure solution from scratch whilst appreciating the high-level IT requirements of a complex brokerage business. We needed that organisation to also be flexible and price competitive. We sourced multiple quotes before employing Fifosys, and the decision to engage them was based on the perceived quality of service for the price offered.”

Lemonius continues, “Fifosys’ approach is encouraging and we were satisfied that they could deal with the complex requirements of the business, with the right balance between outlay and return on investment. More often than not, you consider the smaller IT providers but question if they are able to deliver the service levels required. Then you go to the bigger providers and they demand a massive price premium for the guarantee that they can deliver, so it was a case of finding the balance, which Fifosys has achieved well.”

Fifosys is providing Yorvik with a comprehensive one year infrastructure installation strategy including a server and desktop environment, IP telephone system, email and information store, network security, and a data backup and disaster recovery programme. This is complemented by a fully managed outsourced service, delivering maintenance and 24×7 support, as well as consultancy services as and when Yorvik requires it.

Commenting on the key benefits of the Fifosys solution Lemonius adds, “The development plan Fifosys provides is integral to our growth as a company. At the moment we have 10 staff, but we expect to be 20 by the end of 2010, so we need to have a managed service which can keep up. And if we do encounter any technical issues they are resolved quickly, as Fifosys provides a 24-hour hotline – something smaller companies cannot necessarily provide. If you have a mission-critical IT set-up as we do then you need to have this in place, even if it is rarely used.”

Lemonius concludes, “What is key about Fifosys for Yorvik is the integrated approach to telecoms and IT. Some companies will only offer the IT side, but the two are so integrated today that you need an IT outsourcer to provide both.”

Managing director of Fifosys, Mitesh Patel, comments, “For an expanding company such as Yorvik it is imperative to invest in a reliable and scalable IT infrastructure from the start, which will deliver return by offering secure and robust IT delivery and allowing the organisation to focus on core operations.”

Patel concludes, “This IT infrastructure should then be complemented by a fully managed service. Fifosys delivers added value through the Information Technology Infrastructure Library (ITIL) concept framework, acting as the single point of contact with all third party suppliers, and ensuring that IT is aligned with the business objectives of the client.”